1. Why should
you purchase jewelry from the Beadhive?
We try to offer a unique, well-made, quality product that everyone can
afford. Most designs offered at the Beadhive are one-of-a-kind. They
are custom made to the length that you require and we use only good
quality materials when making our jewelry.
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2.
What if I am not completely happy with my purchase?
The Beadhive strives to have happy customers. We hope that our
pictures reflect as accurately as possible the product that you will
receive. If you are not completely satisfied, please return the item
for a complete refund (less shipping costs). However, we are very
confident that you will be completely satisfied with the quality and
attractiveness of our jewelry.
For information on returning an item, please see our Returns
Policy.
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3.
Is shopping at the Beadhive safe?
We want you to be comfortable shopping online, and we understand the
concern about online credit card security. Like other major e-commerce
websites, we take the protection of your personal and credit card
information very seriously.
To provide maximum security, we use industry standard and an accepted
SSL Secure Server and Digital ID Certificate Encryption Protection
technology, which automatically encrypts all information, including
credit card numbers, before it leaves your web browser to travel to us
across the Internet.
The major Web browsers, including Netscape Communicator and Microsoft
Internet Explorer, use this technology. To be sure this security
technology is being used, in the Netscape browser look for a gold key
or closed lock on the top and/or bottom status bar and in the
Microsoft browser, look for a gold closed lock icon on the bottom
status bar.
If you have any questions about security at the Beadhive,
please contact
us.
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4.
What credit cards are accepted by the Beadhive?
We accept the following major credit cards. Visa and MasterCard
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5.
Can I make a purchase by telephone, fax or mail?
We do accept orders and credit card numbers by telephone or fax. We
will also accept cheques through the mail. If we receive a cheque for
an order, the item(s) ordered will be shipped once the cheque has
cleared through the bank.
The Beadhive would like to reiterate that we do use the latest
security and encryption software on our site and believe that this is
a safe and easy way to shop online.
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6.
How will I know you have received my order?
At the end of the ordering process, you will receive confirmation that
your order was processed. This information will also be e-mailed to
you shortly after you complete the order.
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7.
What type of shipping does the Beadhive offer and what is the
cost?
We ship all of our orders throughout the U.S. and Canada using the
Postal System. Standard shipping is by First Class Ground mail. our
shipping costs are $3.00 for the first item and .50 cents for each
additional item ordered. Remember, ours costs are in Canadian dollars.
Prompt, dependable, low-cost ground delivery makes First Class Ground
mail an excellent choice for your shipments.
During checkout, your shipping cost will be automatically added to
your bill.
Shipping Information
Orders are shipped within three business days of receiving your order.
Orders placed on a Friday will be shipped by the following Wednesday.
Orders placed the day before or on a holiday will be shipped within
the next three scheduled business days. (Monday to Friday).
Please allow five to 10 business days for a ground package to arrive
once it has been shipped.
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8. How can I return an item to the Beadhive?
Undamaged Items
For whatever reason, if you are not happy with your purchase, you may
return any undamaged item, within 14 days of purchase, for a full and
prompt refund (less shipping costs to you).
All items come with an identification tag that must be intact on the
item that is to be returned. Once the identification tag is removed,
the item is non-returnable. All returned items MUST be accompanied by
the original invoice.
Return Shipping
Should you wish to return an item to us, you should repack and return
an item or items as you received them and in their original carton and
packaging. If you no longer have the original carton and packaging,
return the item(s) in the same or similar kind of packaging with
adequate padding and properly secured with shipping tape.
Shipment Damaged Items
Every item leaves the Beadhive in an undamaged condition. We package
each shipment so that it should be delivered to you in the same
undamaged condition.
If, in the rare case, you do receive an item that has been damaged in
shipping, to receive credit for the damaged item, you must:
Earrings are
non-returnable. For health
reasons, the Beadhive is unable to take returns for earrings.
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9. What does the Beadhive do with the personal information I give
you?
The Beadhive respects your privacy. Information about our commitment
to protect your privacy can be found in our Privacy
Policy.
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10. How can I ask a question or provide feedback?
We would love to hear from you. Please use any of the methods listed
on our Contact Us
section to provide us with any comments.
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11. My hemp jewelry is very rigid and/or itchy. What can I do?
Once you wear the hemp necklace for a bit, it will soften up and the
itchiness will go away. Soaking the hemp jewelry in water and letting
it dry will soften the hemp, making it smoother and less itchy.
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12. Can I order a custom design?
The Beadhive would love to work with you to design jewelry that meets
your needs. Email us at beadhive@beadhiveinc.com
and tell us exactly what you are looking for.
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13. When will my credit card be billed?
Your credit card will be billed the day of or the day prior to
shipping.
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14. Is there a sales tax added on to the purchase price of my
item(s)?
No. The only additional cost will be a shipping cost.
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15. Will my jewelry look
exactly like the picture on your website?
All items are handmade so there may be some slight variation. Also, if
we are unable to get a particular bead used in a design, we may
substitute a similar bead.
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16.
What material are your clasps and earring hooks made of?
Most of our clasps are nickel plated. The silver earring hooks are sterling
silver
and the gold colored hooks are gold plated.
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17.
Since your products are priced in Canadian dollars, how does
this affect American customers?
The Beadhiveinc.com has a
currency
converter link on
its website. It will convert the Canadian price into American dollars
so you have an idea of what the product will cost in your currency.
You should note that the amount charged on your credit card will be
determined by the exchange rate on the date that the transaction is
processed which may be different from the date that you purchase the
product. This amount may differ slightly from the amount that the
currency converter shows you on the date of purchase.
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18. How
do I measure the length of necklace, anklet or bracelet I want to
order?
If you have a tape
measure, put it around your neck with the end at the front.
Measure the length that you would like to have the necklace hang at
around your neck and read off the length. If you do not have a
tape measure, use a piece of string to find the length that you would
like to have the necklace hang. Using a ruler, measure how long
the piece of string is to the length that you wanted.
The same technique can be used to measure a bracket or anklet.
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19. What do you string your beads
on and what type of clasps do you use?
We usually use tiger
tail, which is strong nylon coated wire to string the beads on and
finish it with a lobster, lanyard or barrel clasp.
Some designs are strung on different materials but this is specified
in the description.
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